Refund Policy

Refund Policy

Thank you for shopping at HerbalExtractDrinks.com.
We want you to be satisfied with your purchase. If you are not completely satisfied, please read the following refund and return policy.

1. Eligibility for Returns

You may request a refund or exchange within 14 days from the date of delivery only if the product:

✔ Is defective or damaged upon arrival
✔ Has packaging broken or product compromised
✔ Was shipped incorrectly

To request a refund or exchange, please contact us at: support@herbalextractdrinks.com with:

      Order number

     Photo of the damaged product

     Description of the issue

2. Non-Returnable Items

Items that are not eligible for refund or return:

❌ Products that are opened or used without quality defects
❌ Change of mind or color preference
❌ Products without proof of purchase
❌ Non-product issues (e.g., shipping delays, customs fees)

3. Return Shipping

If the return is due to a quality issue confirmed by us:

✔ We will cover the return shipping cost
✔ Replacement or refund will be issued upon receipt and inspection

If the return is not due to quality or damage:

🚚 Return shipping cost is the responsibility of the buyer and return may be refused.

4. Refund Processing

Refunds will be processed within 7–10 business days after receiving the returned item and verifying the issue.

Refunds will be issued back to the original payment method.

5. Contact Us

If you have any questions regarding our Refund Policy, please contact us at:

Email: herbalextractdrinks@gmail.com